A unified framework for the design of service systems
Truong Hong Trinh and Voratas Kachitvichyanukul
| Year of publication: |
2013
|
|---|---|
| Authors: | Truong Hong Trinh ; Kachitvichyanukul, Voratas |
| Published in: |
International journal of services and operations management. - Olney : Inderscience, ISSN 1744-2370, ZDB-ID 2186492-5. - Vol. 15.2013, 3, p. 374-388
|
| Subject: | co-production approach | service system | service design | service classification | service strategy | service delivery strategy | Dienstleistung | Services | Dienstleistungsmanagement | Service management | Dienstleistungsqualität | Service quality | Dienstleistungsmarketing | Services marketing | Beziehungsmarketing | Relationship marketing | Dienstleistungssektor | Service industry |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010127940