The Accidental Trainer - People who thoroughly learn a piece of software end up being bothered constantly by clueless co-workers. The trick is to make these experts good on-the-spot trainers.
|Year of publication:||
Training : the magazine of manpower and management development. - New York, NY : Gellert Publ. Corp., ISSN 0095-5892, ZDB-ID 6125074. - Vol. 34.1997, 9, p. 42-54