Achieving service recovery through service innovation : the critical role of employee empowerment
Mukhles M. Al-Ababneh, Mousa A. Masadeh, Samer M. Al-Sabi, Mohammad B. Al-Badarneh
| Year of publication: |
2021
|
|---|---|
| Authors: | Al-Ababneh, Mukhles M. ; Masadeh, Mousa A. ; Al-Sabi, Samer M. ; Al-Badarneh, Mohammad B. |
| Published in: |
Enlightening tourism : ET ; a pathmaking journal. - Huelva : Univ., ISSN 2174-548X, ZDB-ID 2631025-9. - Vol. 11.2021, 1, p. 40-88
|
| Subject: | Employee Empowerment | Hotels | Service Innovation | Service Recovery | Dienstleistungsqualität | Service quality | Hotellerie | Hotel industry | Innovation | Beschwerdemanagement | Complaint management | Dienstleistungssektor | Service industry | Dienstleistungsmanagement | Service management | Kundenservice | Customer service | Dienstleistungsinnovation | Service innovation | Dienstleistung | Services |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.33776/et.v11i1.4896 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012583799