Acting on Information - Performance management for the public sector

This briefing examines how public sector organisations can use performancedata more effectively to support decision-making and produce improvements inorganisational performance. In particular it looks at the challenge of convertingperformance data into insights and then acting on those insights.Drawing on the academic literature, as well as some notable case studies from theprivate sector, we have identified five key ‘best practice’ lessons for organisationsthat want to extract greater insight from their performance data and to ensure thatthose insights are acted upon.[...]