Action‐centred learning

Action‐centred learning (ACL) is a solution for enhancing the intellectual capital in a business. This article shows that ACL can be more effectively targeted by using metrics of excellence. The author’s company has developed cutting‐edge metrics to identify gaps of knowledge and skills and identify training needs – an academically very sound process based upon the author’s years of involvement in postgraduate academic work. The article focuses on how ACL has been used for the development of procurement staff, also shows how it can be applied in any functional area of a business and for executive development programmes. Provides examples to show its effectiveness for multi‐functional team development. Describes the diagnostic framework, client partnering, the costs, how the metrics are applied, and tailoring of the ACL to clients’ and participants’ specific needs. Feels ACL should be actively considered for inclusion in a training strategy because it offers a tailored, structured approach to self‐development.