Addressing customer misbehavior contagion in access-based services

Himanshu Shekhar Srivastava, K.R. Jayasimha and K. Sivakumar

Year of publication:	2022
Authors:	Srivastava, Himanshu Shekhar ; Jayasimha, K. R. ; Sivakumar, K.
Subject:	Access-based services \| Collaborative economy \| Customer deviance \| Customer misbehavior \| Customer participation \| Dysfunctional customers \| Misbehavior contagion \| Perceived norm \| Beziehungsmarketing \| Relationship marketing \| Konsumentenverhalten \| Consumer behaviour \| Kundenzufriedenheit \| Customer satisfaction \| Dienstleistungsqualität \| Service quality \| Kundenintegration \| Customer integration \| Finanzdienstleistung \| Financial services \| Lieferantenmanagement \| Supplier relationship management

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Type of publication:	Article
Type of publication (narrower categories):	Aufsatz in Zeitschrift ; Article in journal
Language:	English
Other identifiers:	10.1108/JSM-04-2021-0121 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

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