//-->
Exploring social customer relationship management in Australian small and medium enterprises
Kritcha Yawised, (2017)
How Australian SMEs engage social media as digital touchpoints : a content analysis
Webster, Geoffrey Burston, (2021)
The effects of affective and cognitive elaborations from Facebook posts on consumer attitude formation
Chen, Kuan-Ju, (2015)
Understanding the role of employees in digital transformation : conceptualization of digital literacy of employees as a multi-dimensional organizational affordance
Cetindamar Kozanoglu, Dilek, (2020)
Diffusion of Adoption of Facebook for Customer Relationship Management in Australia: An Exploratory Study
Abedin, Babak, (2016)
Hybrid organizational forms in public sector’s digital transformation : a technology enactment approach
Faro, Benjamin, (2021)