Affect-as-information : customer and employee affective displays as expeditious predictors of customer satisfaction
Shelly Ashtar, Galit B. Yom-Tov, Anat Rafaeli, and Jochen Wirtz
| Year of publication: |
2024
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|---|---|
| Authors: | Ashtar, Shelly ; Yom-Tov, Galit B. ; Rafaeli, Anat ; Wirtz, Jochen |
| Published in: |
Journal of service research. - London : Sage Periodicals Press, ISSN 1552-7379, ZDB-ID 2020788-8. - Vol. 27.2024, 4, p. 525-542
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| Subject: | service encounter | affective displays | customer satisfaction | peak and end effect | Kundenzufriedenheit | Customer satisfaction | Emotion | Dienstleistungsqualität | Service quality | Arbeitszufriedenheit | Job satisfaction | Konsumentenverhalten | Consumer behaviour |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/10946705231194076 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015375820