Agility, organisational learning culture and relationship quality in the port sector
Year of publication: |
March-April 2017
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Authors: | Pantouvakis, Angelos ; Bouranta, Nancy |
Published in: |
Total quality management & business excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 28.2017, 3/4, p. 366-378
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Subject: | agility | organisational learning culture | relationship quality | shipping | Lernende Organisation | Learning organization | Unternehmenskultur | Corporate culture | Beziehungsmarketing | Relationship marketing | Hafen | Port | Schifffahrt | Shipping | Dienstleistungsqualität | Service quality |
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