AI robots over sommeliers? : exploring the service provider effect on diners' wine ordering decisions at restaurants
Lu Lu, Meichen Hua, Xiaoyang Sun, Rong Zou, Bingna Lin
| Year of publication: |
2024
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|---|---|
| Authors: | Lu, Lu ; Hua, Meichen ; Sun, Xiaoyang ; Zou, Rong ; Lin, Bingna |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier Science, ISSN 0278-4319, ZDB-ID 2027743-X. - Vol. 122.2024, Art.-No. 103879, p. 1-11
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| Subject: | Artificial intelligence | Trust | Discomfort | Service robots | Wine ordering | Roboter | Robot | Künstliche Intelligenz | Gastronomie | Restaurant industry | Wein | Wine | Weinbau | Wine industry | Dienstleistungsqualität | Service quality | Vertrauen | Confidence | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2024.103879 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015072437