Aligning strategic profiles with operational metrics in after-sales service
| Year of publication: |
2007
|
|---|---|
| Authors: | Cavalieri, Sergio ; Gaiardelli, Paolo ; Ierace, Stefano |
| Published in: |
The international journal of productivity and performance management : IJPPM. - Bingley : Emerald, ISSN 1741-0401, ZDB-ID 21354492. - Vol. 56.2007, 5-6, p. 436-455
|