Alignment: Resolving Ambiguity within Bounded Choices
IS/business alignment has been studied for many years but we do not seem to be any neareran understanding of the process of alignment. This research, using the grounded theorymethodology, indicates that the major concern of IS managers when considering alignment isthe ambiguity surrounding the differences between espoused strategies, strategies in use andthe actions of business managers that support self-interest. In coping with this ambiguity ISmanagers at all levels of an organization adopt one of two coping responses: Technologicalor Collaborative. The choice of response is bounded by various factors making up the Locusof Comprehension and Locus of Control. Each response has certain characteristics thataffect both the level and target of alignment. Once a coping response has been established itthen becomes extremely difficult to change. The theory has a number of implications inunderstanding previous research and our investigation into alignment.
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|Other Persons:||Wei, C.P (contributor) ; Yen, B. (contributor)|
University of Hong Kong
|Type of publication:||Other|