Alternative information processing mechanisms in hospital supply chains : impact on cost, quality, and patient satisfaction
Year of publication: |
2023
|
---|---|
Authors: | Peng, Xiaosong ; Flynn, Barbara Bechler ; Narayanan, Arunachalam ; Fan, Raymond |
Published in: |
Decision sciences. - Oxford : Wiley-Blackwell, ISSN 1540-5915, ZDB-ID 2066218-X. - Vol. 54.2023, 5, p. 494-513
|
Subject: | healthcare | hospital | information processing theory | quality | Supply chain | Krankenhaus | Hospital | Lieferkette | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Gesundheitsversorgung | Health care | Patienten | Patients | Kundenzufriedenheit | Customer satisfaction | Gesundheitswesen | Health care system |
-
Production and quality performance of healthcare services in EU countries during the economic crisis
Mitropoulos, Panagiotis, (2021)
-
The application of Kano model in the healthcare industry : a systematic literature review
Materla, Tejaswi, (2019)
-
An integrated methodology for evaluating patient service quality
Materla, Tejaswi, (2020)
- More ...
-
An empirical investigation of governance mechanism choices in service outsourcing
Ye, Yuan, (2022)
-
Impacts of Hospital Complexity on Experiential Quality : Mitigating Roles of Information Technology
Peng, Xiaosong, (2019)
-
Ding, Xin, (2020)
- More ...