An Analysis of Discrimination Skills as a Process of Organizational Learning

Analyses four firms to determine if they develop the ability to be selective and to determine what factors have the greatest impact on discrimination. Discrimination skills involve the ability to discriminate or to discern differences among decision situations and to choose appropriate behaviours or actions for each situation. The factors which seem to be most important to the development of discrimination skills are commitment to past success programmes, utilizing people across divisions/structures, and the salience of the situation. The discrimination skills were apparent by the decision rules that were developed and told.