An application of quality function deployment and SERVQUAL approaches to enhance the service quality in radiology centres
Shakiba Sadat Gavahi and Seyed Mohammad Hassan Hosseini and Arash Moheimani
| Year of publication: |
2023
|
|---|---|
| Authors: | Gavahi, Shakiba Sadat ; Hosseini, Seyed Mohammad Hassan ; Moheimani, Arash |
| Published in: |
Benchmarking : an international journal. - Bingley : Emerald, ISSN 1758-4094, ZDB-ID 2007988-6. - Vol. 30.2023, 5, p. 1649-1671
|
| Subject: | Healthcare services | Patients' requirements | Quality function deployment (QFD) | Radiology centres | SERVQUAL | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Gesundheitsversorgung | Health care | Gesundheitswesen | Health care system | Patienten | Patients | Krankenhaus | Hospital | Kundenzufriedenheit | Customer satisfaction |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/BIJ-07-2021-0411 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014293156