An emotional labor perspective on the relationship between customer orientation and job satisfaction
JungHoon (Jay) Lee, Chihyung "Michael" Ok, Jinsoo Hwang
| Year of publication: |
April 2016
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|---|---|
| Authors: | Lee, JungHoon ; Ok, Chihyung ; Hwang, Jinsoo |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 54.2016, p. 139-150
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| Subject: | Emotional labor | Customer orientation | Job satisfaction | Arbeitszufriedenheit | Emotion | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Arbeitsverhalten | Work behaviour | Verkaufspersonal | Salespeople | Arbeitspsychologie | Organizational psychology |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2016.01.008 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011474071