An empirical analysis of the antecedents of e-satisfaction and e-loyalty : focusing on the role of flow and its antecedents
Chia-Lin Hsu; Cou-Chen Wu; Mu-Chen Chen
| Year of publication: |
2013
|
|---|---|
| Authors: | Hsu, Chia-lin ; Wu, Cou-chen ; Chen, Mu-Chen |
| Published in: |
Information systems and e-business management : ISeB. - New York, NY [u.a.] : Springer, ISSN 1617-9846, ZDB-ID 2069863-X. - Vol. 11.2013, 2, p. 287-311
|
| Subject: | Electronic Commerce | E-commerce | Innovationsakzeptanz | Innovation adoption | Kundenbindung | Customer retention | Kundenzufriedenheit | Customer satisfaction |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009742909