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From traditional banking to technology-enabled banking services in India : a study of bank customers' perceptive
Ali, Liaqat, (2022)
An empirical study of customer satisfaction towards bank payment card service quality in Ho Chi Minh banking branches
Nhu Ty Nguyen, (2014)
Retail banking : impact of technology-based service quality dimensions on customer satisfaction
Gupta, Neha, (2019)
Change management in retail banking in the UAE : an assessment of some key antecedents of customer satisfaction and demographics
Jham, Vimi, (2012)
An empirical investigation of customer satisfaction with multi channel banking
Jham, Vimi, (2009)
Customer relationship management in the banking sector : impact of internet usage by the customer
Jham, Vimi, (2010)