An empirical study into the influence of customer satisfaction on customer revenues
Maarten Terpstra, Ton Kuijlen and Klaas Sijtsma
| Year of publication: |
2012
|
|---|---|
| Authors: | Terpstra, Maarten ; Kuijlen, Ton ; Sijtsma, Klaas |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 32.2012, 13, p. 2129-2143
|
| Subject: | Kundenzufriedenheit | Customer satisfaction | Revenue-Management | Revenue management | Privatkundengeschäft | Personal banking | Längsschnittanalyse | Longitudinal analysis | Niederlande | Netherlands |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009620252