An empirical study of business processes across Internet‐based electronic marketplaces : A supply‐chain‐management perspective

After the dot‐com breakdown in 2001, Internet‐based electronic marketplaces (IEMPs) continue to be the most promising interorganizational information systems allowing firms to integrate with suppliers and customers. They have emerged in various industries, supporting the exchange of goods and services of different kinds, within and across supply chains, and are following different architectural principles. The paper discusses the use of IEMPs to manage processes across the supply chain based on a critical literature review and a case study research approach. In order to illustrate different views within an IEMP supply‐chain network, three industry case studies – the chemical, retail and maritime industries – were conducted. Several interviews with both IEMP users and market makers were completed. The outcome gives a state of the art of IEMP usage for managing business processes across the supply chain, discloses gaps and describes different IEMP industry approaches.