An empirical study of customer complaints : nature, extent, and strategies for mitigating complaints
Rajinder Kumar Uppal, Dharminder Singh
| Year of publication: |
2023
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|---|---|
| Authors: | Uppal, Rajinder Kumar ; Singh, Dharminder |
| Published in: |
Finance India : the quarterly journal of Indian Institute of Finance. - Greater Noida, UP : [Verlag nicht ermittelbar], ISSN 0970-3772, ZDB-ID 1130817-5. - Vol. 37.2023, 2, p. 359-381
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| Subject: | Banking | Customers | Complaints | Electronic | Literacy | India | Beschwerdemanagement | Complaint management | Indien | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014419232