An empirical study of service postponement: locating the push-pull boundary
Kathleen Iacocca and Matthew Liberatore
| Year of publication: |
1-15 June 2018
|
|---|---|
| Authors: | Iacocca, Kathleen ; Liberatore, Matthew J. |
| Published in: |
International journal of production research. - London : Taylor & Francis, ISSN 0020-7543, ZDB-ID 160477-6. - Vol. 56.2018, 12 (1/15.6.), p. 4100-4114
|
| Subject: | Postponement | newsvendor | push/pull systems | service operations | service delivery systems | customer relations | Dienstleistungssektor | Service industry | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Lagerhaltungsmodell | Inventory model | Kundenservice | Customer service | Dienstleistungsmanagement | Service management | Lagermanagement | Warehouse management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/00207543.2018.1436786 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011901420