An Examination of the Relationship Among World-Class Manufacturing Practices, Non-Financial Performance Measures, and Firm Profitability

World-class manufacturing (WCM) emphasizes excellence through lean production practices of continuous improvement and is incorporated within the broad definitions of just-in-time (JIT) and total quality management (TQM). Increased profitability from implementation of these practices is generally assumed, yet empirical studies examining WCM practices and firm profitability report mixed results. One reason suggested for the lack of reported improved firm performance is the deficiency of management accounting systems to reflect appropriately operational improvements. This research examines whether the use of JIT and TQM, in conjunction with the use of non-financial performance tools for evaluating these practices, affects firm profitability. The survey data provide empirical evidence that investments in WCM practices of JIT and TQM, coupled with the complementary use of non-financial performance measurement tools, such as benchmarking and tracking manufacturing efficiency, contribute to higher financial performance