An exploration of logistics-related customer service provision on Twitter : the case of e-retailers
Jyotirmoyee Bhattacharjya, Adrian Ellison and Sonali Tripath
| Year of publication: |
2016
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|---|---|
| Authors: | Bhattacharjya, Jyotirmoyee ; Ellison, Adrian ; Tripath, Sonali |
| Published in: |
International journal of physical distribution & logistics management : IJPD & LM. - Bingley : Emerald Publishing Limited, ISSN 0960-0035, ZDB-ID 184279-1. - Vol. 46.2016, 6/7, p. 659-680
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| Subject: | Social media | Social presence | Retail logistics | E-retail | Last mile | Social gratification | Unstructured big data | Social Web | Social web | Einzelhandel | Retail trade | Online-Handel | Online retailing | Kundenservice | Customer service | Konsumentenverhalten | Consumer behaviour | Big Data | Big data | Logistik | Logistics | Electronic Commerce | E-commerce | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJPDLM-01-2015-0007 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011589471