An interdisciplinary crisis management approach based on day-to-day business operations and project delivering for typical cruise companies

In the last 20 years, due to the frequent occurrence of crises and the economic globalisation that led to increased competition, companies faced the need to adopt a crisis management approach to ensure their survival. The cruise sector, as an important component of the global economy, experienced a significant downturn during the COVID-19 pandemic and is also threatened by the energy crisis. In this work, the aim is to combine the advantages of these approaches, in the context of a crisis management model based on day-to-day operations and project delivering. A thematic synthesis of qualitative literature is carried out and the project management methodology is employed. The result is an easy-to-use integrated crisis management model with significant implications at both an academic and a managerial level. This approach makes can be used by companies in both the shipping industry and other industries after being appropriately tailored and customised.