An investigation of online food aggregator (OFA) service : do online and offline service quality distinct?
Yusra Yusra, Rezzy Eko Caraka, Arawati Agus, Ahmad Azmi Mohd Ariffin, Prana Ugiana Gio, Youngjo Lee, Rung Ching Chen
| Year of publication: |
2020
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|---|---|
| Authors: | Yusra, Yusra ; Caraka, Rezzy Eko ; Agus, Arawati ; Ahmad Azmi Mohd. Ariffin ; Gio, Prana Ugiana ; Chen, Rung Ching |
| Published in: |
Serbian journal of management : an international journal for theory and practice of management science ; SJM. - Bor : [Verlag nicht ermittelbar], ISSN 2217-7159, ZDB-ID 2634104-9. - Vol. 15.2020, 2, p. 277-294
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| Subject: | online service quality | offline service quality | online food aggregator | customer satisfaction | customer loyalty | social innovativeness | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Online-Handel | Online retailing | Konsumentenverhalten | Consumer behaviour | Electronic Commerce | E-commerce |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.5937/sjm15-24761 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012418167