An invitation control policy for proactive service systems : balancing efficiency, value, and service level
Galit B. Yom-Tov, Liron Yedidsion, Yueming Xie
| Year of publication: |
2021
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|---|---|
| Authors: | Yom-Tov, Galit B. ; Yedidsion, Liron ; Xie, Yueming |
| Published in: |
Manufacturing & service operations management : M & SOM. - Catonsville, MD : INFORMS, ISSN 1523-4614, ZDB-ID 2021015-2. - Vol. 23.2021, 5, p. 1077-1095
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| Subject: | admission control | contact center management | proactive service | queueing theory | service operations | stochastic methods | Warteschlangentheorie | Queueing theory | Dienstleistungsqualität | Service quality | Dienstleistung | Services | Dienstleistungsmanagement | Service management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1287/msom.2019.0852 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012653949