Purpose The purpose of this paper is to develop a model that can be used as a guide for the provision, adaptation and management of on-campus student accommodation spaces and services. Design/methodology/approach A phenomenological research strategy was used for the study. Qualitative data were collected by means of focus group discussions (FGDs) and observations. A total of ten FGDs were conducted. The student accommodations were observed to augment the information gathered through the FGDs. The data was analysed thematically. Findings The study found that students perceived some spaces and services as essential, whereas others were perceived as nonessential. Spaces including washroom, sleeping space, kitchen, laundry area and dry line, sick bay, computer area and study area, as well as services such as electricity, water, security, fire safety, internet, study furniture, health care, generators, electric fittings, ventilation, maintenance, pest control, refuse collection and cleaning were perceived as the most essential spaces and services required in student accommodations. It also became evident that apart from the spaces and services aforementioned, a student accommodation should also be provided with spaces and services that promote students’ well-being and leisure. Practical implications The model can be used as a guide by estate, facility, maintenance and hostel managers to effectively manage on-campus university student accommodation spaces and services. Moreover, the model can assist to ensure that all spaces and services perceived as essential are provided when designing, constructing or upgrading student accommodations. Originality/value Although several studies have been conducted on student accommodations, studies that mainly focused on identifying and prioritising the spaces and services required in student accommodations is lacking.
