An updated look at the computer services industry

This paper looks at the fast-growing computer services industry in Canada, with a particular focus on software developers, data processing firms, systems consultants, and Internet service providers. The growth of the industry is described using a variety of statistics. Key industry trends, developments and impacts are also described: business process outsourcing, electronic commerce and just-in-time delivery systems, for example. This analysis of computer services looks at the types of firms in the industry, along with industry averages for revenues, expenses and profit margins. Also examined are differences between small and large firms, regional differences in Canadian business operations, details on the industry's cost structure, data on various business activities, and which industries are key clients for computer services firms.