Analysing customers' reviews and ratings for online food deliveries : a text mining approach
Farheen Mujeeb Khan, Suhail Ahmad Khan, Khalid Shamim, Yuvika Gupta, Shariq I. Sherwani
| Year of publication: |
2023
|
|---|---|
| Authors: | Khan, Farheen Mujeeb ; Khan, Suhail Ahmad ; Shamim, Khalid ; Gupta, Yuvika ; Sherwani, Shariq I. |
| Published in: |
International journal of consumer studies. - Oxford [u.a.] : Wiley-Blackwell, ISSN 1470-6431, ZDB-ID 2141394-0. - Vol. 47.2023, 3, p. 953-976
|
| Subject: | customer satisfaction | food delivery | NVivo | qualitative data analysis | ratings | reviews | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Online-Handel | Online retailing | Data Mining | Data mining |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1111/ijcs.12877 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014250662