Analysing key indicators of website service quality using Kano and DANP hybrid model
Reihaneh Alsadat Tabaeeian and Milad Fahimi
| Year of publication: |
2021
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|---|---|
| Authors: | Tabaeeian, Reihaneh Alsadat ; Fahimi, Milad |
| Published in: |
International journal of process management and benchmarking : IJPMB. - Genève : Inderscience Enterprises, ISSN 1741-816X, ZDB-ID 2205246-X. - Vol. 11.2021, 6, p. 791-807
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| Subject: | DANP | e-service | hotel industry | Kano model | user behaviour | website service quality | Website | Hotellerie | Hotel industry | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Qualitätsmanagement | Quality management | Electronic Commerce | E-commerce | Taiwan | Konsumentenverhalten | Consumer behaviour | Messung | Measurement |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJPMB.2021.118296 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012672163