Analysis of the effectiveness of e-customer service platforms on customer satisfaction at ABSA, Botswana
Douglas Chiguvi
| Year of publication: |
2023
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| Authors: | Chiguvi, Douglas |
| Published in: |
International Journal of Research in Business and Social Science : IJRBS. - Istanbul, Turkey : School of Business, İMU, ISSN 2147-4478, ZDB-ID 2719183-7. - Vol. 12.2023, 1, p. 57-71
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| Subject: | Commercial banks | e-customer services platforms | customer satisfaction | Customer services | service quality | digital banking platforms | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Digitale Plattform | Digital platform | Bank | Botsuana | Botswana | Kundenservice | Customer service | Electronic Banking | Electronic banking | Electronic Commerce | E-commerce | Beziehungsmarketing | Relationship marketing | Bankgeschäft | Banking services |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.20525/ijrbs.v12i1.2283 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014281693