Analysis of the moderating role of the gender variable in service recovery processes
| Year of publication: |
2013
|
|---|---|
| Authors: | Cambra-Fierro, Jesús ; Berbel-Pineda, Juan M. ; Ruiz-Benítez, Rocío ; Vázquez-Carrasco, Rosario |
| Published in: |
Journal of retailing and consumer services. - London [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 12043850. - Vol. 20.2013, 4, p. 408-418
|