Analysis of Two-Level Support Systems with Time-Dependent Overflow - A Banking Application
Year of publication: |
2008-05
|
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Authors: | Barth, Wolfgang ; Manitz, Michael ; Stolletz, Raik |
Institutions: | Wirtschaftswissenschaftliche Fakultät, Leibniz Universität Hannover |
Subject: | Financial service operations | performance evaluation | queueing models of call centers | time-dependent overflow |
Extent: | application/pdf |
---|---|
Series: | Hannover Economic Papers (HEP). - ISSN 0949-9962. |
Type of publication: | Book / Working Paper |
Notes: | 32 pages |
Classification: | M11 - Production Management |
Source: |
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