Analysis of value creation through product-service-systems inthe German medical engineering industry

Our analysis of seven companies from the German medical engineering industryrevealed that product-service-systems play a central role in value creation. Customer solutionsare highly individual and often consist of a medical product and corresponding servicesspanning the complete product life cycle. This paper shows on an empirical basis thatinformation technology becomes an enabler for services around medical equipment andthat information technology implements products and services towards an integrated customersolution. Strategic objectives indicate a trend towards continuous partnerrelationshipbetween manufacturers and their clients.[...]

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Year of publication:	2009
Authors:	Köbler, Felix ; Fähling, Jens ; Vattai, Alex ; Leimeister, Jan Marco ; Krcmar, Helmut
Institutions:	Universität <Kassel> / Fachgebiet Wirtschaftsinformatik
Published in:	Universität Kassel - Fachgebiet Wirtschaftsinformatik: Publikationen In: Proceedings of the First International Symposium ofService Sciences 2009 (ISSS 2009), Hrsg.: Alt, R.; Fähnrich, K.-P.; Franczyk, B., Logos Verlag, Berlin, 257-269, 2009.
Subject:	Dienstleistung \| services management \| Integration \| Gesundheitsökonomie \| health economics \| Preisbündelung \| price bundling

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1 Introduction
1.1 Challenges in the medical engineering industry
1.2 Characteristics of product service systems
2 Research method
2.1 Methodological approach
2.2 Research units
3 Findings
3.1 Service portfolio
3.2 Strategic objectives
3.3 Product-service delivery factors
3.4 Challenges to strategic expansion
3.5 Success factors for the commercialization of PSSs
4 Conclusion of key findings
5 Limitations and future research
6 Literature

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