Analyzing customer satisfaction in self-service technology adopted in airports
Hon Keung Yau, Ho Yi Horace Tang
| Year of publication: |
March 2018
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|---|---|
| Authors: | Yau, Hon Keung ; Tang, Ho Yi Horace |
| Published in: |
Journal of marketing analytics : JMA. - Houndmills : Palgrave Macmillan, ISSN 2050-3318, ZDB-ID 2725961-4. - Vol. 6.2018, 1, p. 6-18
|
| Subject: | Self-service technology | Predictive Modelling | Customer Satisfaction | PC-algorithm | Kundenzufriedenheit | Customer satisfaction | Selbstbedienung | Self-service | Flughafen | Airport | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Innovationsakzeptanz | Innovation adoption |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1057/s41270-017-0026-2 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011888519