Analyzing passengers' emotions following flight delays : a 2011–2019 case study on SKYTRAX comments
Cen Song, Jingquan Guo, Jun Zhuang
| Year of publication: |
2020
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|---|---|
| Authors: | Song, Cen ; Guo, Jingquan ; Zhuang, Jun |
| Published in: |
Journal of air transport management. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6997, ZDB-ID 1208154-1. - Vol. 89.2020, p. 1-7
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| Subject: | Flight delay | Sentiment analysis | Text mining | Emotion | Linienverkehr | Scheduled transport | Text | Passagierluftverkehr | Air passenger transport | Luftverkehr | Air transport |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jairtraman.2020.101903 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012383806