Analyzing service quality and satisfaction by multivariate analysis of variance : a case of Taiwan tobacco and liquor corporation
An-Wen Lu, Ya-Hua Chang, Hsin-Hung Wu
| Year of publication: |
2021
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| Authors: | Lu, An-Wen ; Chang, Ya-Hua ; Wu, Hsin-Hung |
| Published in: |
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association. - Hershey, Pa. : IGI Global, ISSN 1935-5688, ZDB-ID 2498765-7. - Vol. 13.2021, 4, p. 1-17
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| Subject: | Customer Satisfaction | Multivariate Analysis of Variance | Service Quality | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Taiwan | Multivariate Analyse | Multivariate analysis | Varianzanalyse | Analysis of variance | Faktorenanalyse | Factor analysis |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.4018/IJISSS.2021100101 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014329967