Angel or devil? : revisiting antecedents and consequences of WOM toward service robots based on perspectives of consumer and employee
Cheng-Feng Cheng
| Year of publication: |
2025
|
|---|---|
| Authors: | Cheng, Cheng-Feng |
| Subject: | Anthropomorphism | Fuzzy set qualitative comparative analysis | Intention | Service robots | Word of mouth | Virales Marketing | Viral marketing | Roboter | Robot | Konsumentenverhalten | Consumer behaviour | Fuzzy-Set-Theorie | Fuzzy sets |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2024.103991 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015357549