Antecedents and consequences of online customer satisfaction : a holistic process perspective
Thi Song Hanh Pham, Mohammad Faisal Ahammad
| Year of publication: |
November 2017
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|---|---|
| Authors: | Pham, Thi Song Hanh ; Ahammad, Mohammad F. |
| Published in: |
Technological forecasting & social change : an international journal. - Amsterdam : Elsevier, ISSN 0040-1625, ZDB-ID 280700-2. - Vol. 124.2017, p. 332-342
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| Subject: | Online shopping behaviours | Consumer satisfaction | Online shopping process | Website appearance | Customisation | Ease of use | Security assurance | Order fulfilment | Customer service | Repurchase intention | Words of mouth and willingness to pay more | Online-Handel | Online retailing | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Website | Virales Marketing | Viral marketing | Zahlungsbereitschaftsanalyse | Willingness to pay | Beziehungsmarketing | Relationship marketing | Kundenservice | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.techfore.2017.04.003 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011899423