Antecedents and Consequences of the Service Climate in Boundary-Spanning Self-Managing Service Teams
Year of publication: |
2004
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Authors: | Jong, Ad de ; Ruyter, Ko de ; Lemmink, Jos |
Published in: |
Journal of marketing. - Chicago, Ill : Publications Group of the American Marketing Association, ISSN 0022-2429, ZDB-ID 2183183. - Vol. 68.2004, 2, p. 18-35
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