Antecedents of customer retention in the green hotel context : exploring the optimum combination of cognitive and affective factors
Heesup Han, Seongseop (Sam) Kim and Nancy Grace Baah, Lanji Quan, Amr Al-Ansi and Xiaoting Chi
| Year of publication: |
2025
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|---|---|
| Authors: | Han, Heesup ; Kim, Seongseop ; Baah, Nancy Grace ; Quan, Lanji ; Al-Ansi, Amr ; Chi, Xiaoting |
| Published in: |
Journal of hospitality and tourism insights. - Bingley : Emerald, ISSN 2514-9806, ZDB-ID 2935216-2. - Vol. 8.2025, 5, p. 1761-1782
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| Subject: | Affective | Cognitive | FsQCA | Green hotels | Necessary condition | Repurchase intention | Hotellerie | Hotel industry | Konsumentenverhalten | Consumer behaviour | Kognition | Cognition | Beziehungsmarketing | Relationship marketing | Emotion | Umweltmanagement | Environmental management | Kundenzufriedenheit | Customer satisfaction | Umweltbewusstsein | Environmental consciousness | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JHTI-05-2024-0496 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015422802