Antecedents of hypermarket service quality in the United Arab Emirates
Year of publication: |
2017
|
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Authors: | ElMelegy, Ahmed R. ; Ponnaiyan, Subramaniam ; AlNajem, Mohamad N. |
Published in: |
Quality management journal : QMJ. - London : Taylor & Francis Group, ISSN 1068-6967, ZDB-ID 1227108-1. - Vol. 24.2017, 4, p. 35-48
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Subject: | hypermarkets | retail industry | service quality | SERVQUAL | structural equation modeling | Dienstleistungsqualität | Service quality | Vereinigte Arabische Emirate | United Arab Emirates | Einzelhandel | Retail trade | Strukturgleichungsmodell | Structural equation model | SB-Warenhaus | Hypermarket | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Customer satisfaction |
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