Antecedents of proactive customer service performance in hospitality : a meta-analysis
Zhen Yan, Zuraina Dato Mansor and Wei Chong Choo
| Year of publication: |
2023
|
|---|---|
| Authors: | Yan, Zhen ; Dato’ Mansor, Zuraina ; Choo, Wei Chong |
| Subject: | antecedents | hospitality | meta-analysis | Proactive customer service performance | Meta-Analyse | Meta-analysis | Dienstleistungsqualität | Service quality | Kundenservice | Customer service | Krankenhaus | Hospital | Performance-Messung | Performance measurement | Gastgewerbe | Hospitality industry | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/19368623.2023.2184896 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014281028