Antecedents of retail employees' service performance : a store-level exploration of a climate-centric versus an engagement-centric approach

Theuns Kotzé and Pierre Mostert

Year of publication:	2023
Authors:	Kotzé, Theuns ; Mostert, Pierre
Subject:	In-role and extra-role service performance \| retailing \| service climate \| service-oriented high-performance work systems \| work engagement \| Einzelhandel \| Retail trade \| Dienstleistungsqualität \| Service quality \| Leistungsmotivation \| Work motivation \| Arbeitsleistung \| Job performance \| Performance-Messung \| Performance measurement \| Personalmanagement \| Human Resource Management \| Arbeitsverhalten \| Work behaviour \| Verkaufspersonal \| Salespeople \| Betriebsklima \| Work climate \| Dienstleistungsmanagement \| Service management \| Dienstleistungssektor \| Service industry \| Arbeitszufriedenheit \| Job satisfaction

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Type of publication:	Article
Type of publication (narrower categories):	Aufsatz in Zeitschrift ; Article in journal
Language:	English
Other identifiers:	10.1080/15332969.2023.2205797 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10014320366

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