Anthropomorphic chatbots' for future healthcare services : effects of personality, gender, and roles on source credibility, user satisfaction, and intention to use
Carmela Elita Schillaci, Lucrezia Maria de Cosmo, Luigi Piper, Melita Nicotra, Gianluigi Guido
| Year of publication: |
2024
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|---|---|
| Authors: | Schillaci, Carmela Elita ; De Cosmo, Lucrezia Maria ; Piper, Luigi ; Nicotra, Melita ; Guido, Gianluigi |
| Published in: |
Technological forecasting and social change : an international journal. - Amsterdam [u.a.] : Elsevier Science, ISSN 0040-1625, ZDB-ID 2015184-6. - Vol. 199.2024, Art.-No. 123025, p. 1-15
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| Subject: | Healthcare | Anthropomorphism | Chatbots | Digital health literacy | Intention to use | Gesundheitsversorgung | Health care | Kundenzufriedenheit | Customer satisfaction | Gesundheit | Health | Gesundheitswesen | Health care system | Innovationsakzeptanz | Innovation adoption | Geschlecht | Gender | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.techfore.2023.123025 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015095215