Application of Kano model to identification of wine festival satisfaction drivers
Natalia Velikova, Lisa Slevitch and Kimberly Mathe-Soulek
| Year of publication: |
2017
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|---|---|
| Authors: | Velikova, Natalia ; Slevitch, Lisa ; Mathe-Soulek, Kimberly |
| Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald Group Publishing Limited, ISSN 0959-6119, ZDB-ID 1161434-1. - Vol. 29.2017, 10, p. 2708-2726
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| Subject: | Customer satisfaction | Kano model | Penalty-reward contrast analysis (PRCA) | Wine festivals | Kundenzufriedenheit | Wein | Wine | Großveranstaltung | Big event | Weinbau | Wine industry | Konsumentenverhalten | Consumer behaviour | Messung | Measurement | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJCHM-03-2016-0177 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011777153