Applying a revised SQPM in the Define Step of Six Sigma and a case study
K. S. Chen, H. T. Chen and C. L. Lin
| Year of publication: |
2012
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|---|---|
| Authors: | Chen, K. S. ; Chen, H. T. ; Lin, C. L. |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 23.2012, 3, p. 309-324
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| Subject: | Dienstleistungsqualität | Service quality | Performance-Messung | Performance measurement | Qualitätsmanagement | Quality management | Gastronomie | Restaurant industry | Taiwan |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal ; Fallstudie ; Case study |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009553694