Applying fuzzy multiple criteria decision-making method and service failure index to evaluate restaurants' performance
Hsi-Tien Chen
| Year of publication: |
2014
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|---|---|
| Authors: | Chen, Hsi-tien |
| Published in: |
Journal of management and strategy : JMS. - Toronto : Sciedu Pr., ISSN 1923-3965, ZDB-ID 2621714-4. - Vol. 5.2014, 4, p. 14-25
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| Subject: | Investment decision | service failure | service recovery | fuzzy Delphi method | multiple criteria decision making | failure severity | service failure control model | Multikriterielle Entscheidungsanalyse | Multi-criteria analysis | Dienstleistungsqualität | Service quality | Fuzzy-Set-Theorie | Fuzzy sets | Beschwerdemanagement | Complaint management | Kundenzufriedenheit | Customer satisfaction | Entscheidung | Decision | Gastronomie | Restaurant industry |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010440667