Applying loss aversion to assess the effect of customers' asymmetric response to service quality on post-dining behavioral intentions : an empirical survey in the restaurant sector
Kuo-Chien Chang; Mu-Chen Chen; Chia-Lin Hsu
| Year of publication: |
2010
|
|---|---|
| Authors: | Chang, Kuo-chien ; Chen, Mu-Chen ; Hsu, Chia-lin |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 29.2010, 4, p. 620-631
|
| Subject: | Gastronomie | Restaurant industry | Filiale | Branch office | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Taiwan |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10008758180